Shipping Policy

At Nexus Ops Solutions LLC, we believe that the journey of your furniture from our warehouse to your home should be as seamless and reliable as the craftsmanship of the pieces themselves. We have built a logistics network that prioritizes careful handling, transparent communication, and timely delivery—whether you are located in the heart of New York City, a rural community in Wyoming, or anywhere else around the globe.

This Shipping Policy outlines everything you need to know about how we process, pack, and ship your orders. We encourage you to read it carefully before placing your order. If you have any questions that are not addressed here, our customer support team is always ready to assist.

 

Our Shipping Philosophy

We understand that waiting for furniture can be both exciting and anxious. You are investing in pieces that will define your living space, and you want them to arrive safely and on time. Our shipping operations are designed with the following principles in mind:

• Careful Packaging: Every item is packed with reinforced materials, corner protectors, and multiple layers of cushioning to minimize the risk of damage during transit.

• Transparent Tracking: From the moment your order leaves our warehouse, you will have access to real‑time tracking information.

• Flexible Options: We offer a range of shipping speeds to match your timeline and budget.

• Global Reach: We serve customers across the United States and in many international markets, with clear communication about duties and delivery expectations.

Our logistics team works closely with trusted carriers to ensure that your furniture arrives in the same pristine condition as when it left our facility. We are committed to making the shipping experience as positive as the experience of owning our products.

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Processing Time

Before your order is handed over to a carrier, it goes through our fulfillment process. This includes quality inspection, careful packaging, and label generation.

• Standard Processing: Most orders are processed within 1–3 business days after payment confirmation.

• Peak Season Processing: During high‑volume periods (e.g., holiday seasons, major sales events), processing may take 3–5 business days. We will always communicate any expected delays on our website and via order confirmation emails.

• Backorders: If an item is temporarily out of stock, we will notify you via email with an estimated restock and shipping timeline. You may choose to wait for the item or cancel for a full refund.

Business Days: Our processing and shipping operations run Monday through Friday, excluding major US holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas). Orders placed after 2:00 PM Mountain Time will be considered received the next business day.

Once your order has been processed and handed to the carrier, you will receive a shipping confirmation email containing your tracking number and a link to the carrier’s tracking portal.

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Domestic Shipping (United States)

We offer reliable shipping services to all 50 states, including Alaska, Hawaii, and US territories. Our domestic shipping network is designed to balance speed with affordability.

Shipping Methods & Carriers

We partner with leading carriers such as UPS, FedEx, and USPS, as well as specialized freight carriers for larger items. The carrier used for your order will depend on the size, weight, and destination of your shipment.

For freight shipments, the carrier will contact you directly to schedule a delivery window. Please ensure someone is available to receive the shipment, as rescheduling may incur additional fees.

Shipping Zones & Transit Times

Transit times are estimates and begin after your order has been processed and shipped. Actual delivery may vary based on carrier conditions, weather, and location.

Note: For Alaska, Hawaii, and territories, additional shipping charges may apply. These will be calculated at checkout.

Shipping Costs

Shipping costs are calculated dynamically at checkout based on:

• Weight & Dimensions: Larger, heavier items cost more to ship.

• Destination: Shipping to remote areas or islands may incur surcharges.

• Shipping Method: Standard, expedited, or freight options have different rates.

The total shipping cost is displayed clearly before you complete your purchase. There are no hidden fees.

Free Shipping Promotions

From time to time, we offer free standard shipping promotions on orders meeting a minimum purchase threshold (e.g., orders over $500). These promotions are applied automatically at checkout. Terms and conditions apply, and free shipping may not apply to oversized items, freight shipments, or international orders. We will clearly communicate the details of any active promotion on the homepage of nexusops.store.

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International Shipping

We are proud to serve customers around the world. Our international shipping program is designed to deliver our handcrafted wooden furniture to homes in numerous countries. Please review the following details carefully before placing an international order.

Available Destinations

We ship to many countries across North America, Europe, Asia, Australia, and select regions in the Middle East and South America. During checkout, you can enter your address to see if shipping is available to your location and to view the calculated shipping cost.

If your country is not listed in the checkout, please contact us. We may be able to arrange a custom quote for your location.

Transit Times

International transit times vary significantly based on destination, carrier routing, and customs clearance. General estimates:

• Canada & Mexico: 5–10 business days after processing

• Europe: 7–14 business days

• Australia & New Zealand: 10–18 business days

• Asia & Middle East: 10–21 business days

• Other Regions: 14–28 business days

These are estimates and not guarantees. Customs processing can add additional time beyond our control.

Shipping Costs & Duties

• Shipping Costs: International shipping rates are calculated at checkout based on package weight, dimensions, and destination. These rates include the cost of transportation but do not include any import duties, taxes, or customs brokerage fees.

• Import Duties & Taxes: International orders may be subject to import duties, VAT, GST, or other taxes imposed by the destination country. These fees are the responsibility of the customer and are not included in the price or shipping cost paid at checkout. We recommend contacting your local customs office for an estimate of these charges before placing an order.

• Customs Documentation: We will accurately declare the value of the items on all customs forms. We are not able to mark items as “gift” or understate their value. Failure to provide accurate documentation can result in delays, fines, or seizure of the package.

Customs & Import Regulations

By placing an international order, you acknowledge that you are the importer of record and are responsible for complying with all applicable laws and regulations of the destination country. We are not responsible for:

• Delays caused by customs inspections

• Additional charges such as customs duties, taxes, or brokerage fees

• Confiscation of items by customs authorities

If a package is refused due to unexpected duties or taxes, and the package is returned to us, we will refund the product cost minus any return shipping fees and original shipping costs. We are unable to refund duties or taxes paid to customs.

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Order Tracking

Once your order has been processed and shipped, we will send a shipping confirmation email containing:

• Your tracking number(s)

• A link to the carrier’s tracking portal

• Instructions for tracking your shipment

You can also track your order by logging into your account on nexusops.store and navigating to “Order History.”

If your order is shipped via freight, tracking updates may be less granular than parcel tracking. The carrier will typically provide a tracking number that updates when the shipment is dispatched and again when it is out for delivery. For freight deliveries, the carrier will call to schedule an appointment.

Tracking Not Updating? It is normal for tracking to show no movement for 24–48 hours after the label is created as the package is processed through carrier hubs. If tracking has not updated for more than 3 business days after shipping confirmation, please contact us.

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Shipping Restrictions

PO Boxes & APO/FPO Addresses

• PO Boxes: For smaller items (e.g., accent tables, small shelves), we may be able to ship to PO boxes via USPS. However, most furniture items exceed USPS size limits and require a physical street address for delivery via UPS or FedEx.

• APO/FPO Addresses: We ship to APO/FPO addresses via USPS. Please note that delivery times may be extended due to military mail processing. For APO/FPO orders, we recommend contacting us before placing your order to confirm shipping availability and estimated transit times.

Remote & Rural Areas

Delivery to remote or rural areas may incur additional surcharges or extended transit times. These surcharges, if applicable, will be displayed at checkout. In some cases, we may contact you to confirm availability before processing your order.

Hazardous Materials

We do not ship any hazardous materials. All our products are non‑hazardous and comply with standard shipping regulations.

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Packaging & Handling

We take exceptional care in packaging your furniture to ensure it arrives in perfect condition. Our packaging process includes:

• Reinforced Cartons: Heavy‑duty, double‑walled boxes designed for the weight and dimensions of each item.

• Corner Protectors: Molded foam or cardboard corners to absorb impact.

• Edge Guards: Additional protection for vulnerable edges and joints.

• Hardware Bags: All screws, tools, and instructions are sealed in labeled bags and secured inside the package.

• Multiple Layers: Items are wrapped in protective materials to prevent scratches and dust accumulation.

For freight shipments, items are often palletized and shrink‑wrapped, with additional bracing to prevent shifting during transit.

We encourage you to retain the original packaging for at least 30 days in case you need to return or exchange the item. Proper packaging is essential for safe return shipping.

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Delivery Process

Signature Requirements

For security and to ensure your order is delivered safely, we may require a signature upon delivery for:

• High‑value orders (over $500)

• Freight shipments

• Orders where the carrier’s risk assessment indicates a signature is necessary

If a signature is required and no one is available to sign, the carrier will leave a notice with instructions for rescheduling or picking up the package from a local facility. We are not able to waive signature requirements for shipments that the carrier flags.

Curbside Delivery vs. White‑Glove

Most of our products are delivered via standard parcel or curbside freight delivery. This means:

• The driver will deliver the package(s) to the curb or driveway of your address.

• For freight shipments, the carrier typically includes liftgate service, which lowers the pallet to ground level.

• You are responsible for moving the package(s) from the curb into your home.

We do not currently offer white‑glove delivery (inside placement, assembly, and packaging removal). However, we can provide recommendations for local third‑party assembly services if needed. Please contact us for assistance.

What to Do If You Miss a Delivery

• Parcel Carriers (UPS, FedEx, USPS): The carrier will typically make up to three delivery attempts. After the final attempt, the package may be held at a local facility for pickup. You can usually reschedule delivery or arrange pickup via the carrier’s tracking portal.

• Freight Carriers: If you are not available during the scheduled appointment window, the carrier may charge a re‑delivery fee. Please ensure someone is available to receive the shipment during the agreed‑upon time.

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Damaged, Lost, or Stolen Packages

We understand how frustrating it is to receive a damaged package or to have a shipment go missing. We are committed to resolving these situations quickly and fairly.

Visible Damage Upon Delivery

If you notice obvious damage to the packaging (e.g., crushed corners, torn boxes, stains) when the carrier delivers your order:

1. Note it on the delivery receipt. If possible, write “Damaged upon arrival” and have the driver note it in their system.

2. Take photos of the damage to the packaging before opening.

3. Open the package and inspect the contents. If the product is damaged, take clear photos of the damage.

4. Contact us within 7 days of delivery. Provide your order number, a description of the damage, and all photos.

We will arrange for a replacement or refund as quickly as possible. For visible damage, we may ask you to retain the original packaging until the claim is resolved.

Concealed Damage

Sometimes damage is not visible until after the package is opened. If you discover damage after unboxing:

1. Stop assembly. Do not attempt to assemble or use the item if it appears damaged.

2. Take clear photos of the damage, including close‑ups and overall views.

3. Contact us within 7 days of delivery with your order number and photos.

We will evaluate the damage and provide a resolution—typically a replacement part, a full replacement, or a partial refund depending on the extent of the damage. We may also arrange for the damaged item to be returned to us.

Lost Packages

If tracking shows that your package was marked as delivered but you have not received it:

1. Check with neighbors, family members, or building management to see if someone else accepted the package.

2. Wait 24–48 hours. Occasionally carriers mark packages as delivered prematurely.

3. If still not found, contact us. We will open a trace with the carrier. This process can take up to 10 business days. If the carrier confirms the package is lost, we will issue a full refund or send a replacement at no cost.

Stolen Packages

If you believe your package was stolen after delivery:

• We recommend filing a police report and contacting the carrier. While we are not liable for theft after delivery confirmation, we are happy to assist with providing delivery proof and any documentation needed for your claim.

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Shipping Delays

While we strive to meet all estimated delivery times, delays can occur due to:

• Carrier disruptions (e.g., weather, labor disputes, system outages)

• High volume seasons (e.g., holiday rush)

• Customs clearance (for international orders)

• Incorrect address information

If your order is delayed beyond the estimated transit time, please contact us. We will investigate with the carrier and keep you updated. We appreciate your patience and understanding during unforeseen delays.

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Incorrect Shipping Address

Please double‑check your shipping address before completing your order. If you realize you provided an incorrect address, contact us immediately. If the order has not yet shipped, we can update the address at no charge.

If the order has already shipped, we may be able to request an address correction with the carrier, but this is not always possible and may incur additional fees. If the package is returned to us due to an incorrect address, we will refund the product cost minus the original shipping charges and any return shipping fees. You may place a new order with the correct address.

We are not responsible for orders delivered to an incorrect address provided by the customer.

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Split Shipments

If your order contains multiple items, they may ship separately. This can happen if:

• Items are stored in different warehouse locations.

• Some items are on backorder.

• Items vary significantly in size and require different shipping methods.

You will receive separate shipping confirmation emails with tracking numbers for each shipment. There is no additional cost to you for split shipments.

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Holiday & Peak Season Shipping

During major holidays (Thanksgiving, Christmas, New Year’s, etc.) and promotional events (e.g., Black Friday, Cyber Monday), carriers experience high volumes. We recommend placing holiday orders at least two weeks in advance of your desired delivery date to account for processing and carrier delays.

Shipping cutoff dates for holiday delivery will be announced on our website. We cannot guarantee delivery by a specific date during peak seasons, but we will communicate all relevant timelines clearly.

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Contact Information

If you have any questions about your shipment, need to report a problem, or require assistance with tracking, please reach out to our dedicated support team.

Nexus Ops Solutions LLC
Phone: +84857566928
Email: hung216mc@gmail.com
Address: 30 N Gould St Ste R, Sheridan, WY 82801

For the fastest resolution, please have your order number ready when contacting us.

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Policy Updates

Nexus Ops Solutions LLC reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting to nexusops.store. We encourage you to review this policy periodically.

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Thank you for choosing Nexus Ops Solutions LLC. We are committed to delivering your furniture with the same care and attention to detail that goes into crafting it. Your satisfaction is our priority, from the moment you click “Place Order” to the moment your new piece takes its place in your home.