Privacy Policy

Your privacy is of paramount importance to Nexus Ops Solutions LLC. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nexusops.store (the “Site”) and interact with our products and services. We are committed to being transparent about our data practices and to protecting the personal information you entrust to us.

Please read this Privacy Policy carefully. By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by this policy. If you do not agree with any part of this policy, you must not use the Site or provide us with your personal information.

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Changes will be effective immediately upon posting to the Site. Your continued use of the Site after any changes constitutes acceptance of the updated policy. We encourage you to review this page periodically

1. Information We Collect

We collect several types of information from and about users of our Site, including information that can directly or indirectly identify you (“personal information”) as well as non‑identifiable usage data.

Personal Information You Provide

When you interact with the Site, you may choose to provide us with personal information voluntarily. This occurs in various contexts:

  • Order Placement: When you purchase products from us, we collect your name, billing address, shipping address, email address, phone number, payment information (processed securely by Stripe, not stored by us), and order details.

  • Account Creation: If you create an account on nexusops.store, we collect your name, email address, and a password (stored securely). You may optionally provide additional information such as a default shipping address.

  • Customer Support: When you contact us via email (hung216mc@gmail.com) or phone (+84857566928), we may collect your name, order number, contact details, and any information you provide in your communications.

  • Newsletter Subscriptions: If you sign up to receive marketing emails, we collect your email address. You may unsubscribe at any time.

  • Product Reviews and User Content: When you submit a product review, photo, or other content to the Site, we collect the information you voluntarily include in that submission, which may include your name and personal opinions.

  • Returns and Warranty Claims: To process returns, exchanges, or warranty claims, we collect your order number, contact information, and details about the issue, which may include photos or descriptions of the product.

Automatically Collected Information

When you browse the Site, we automatically collect certain information about your device and usage patterns. This information is generally non‑identifiable but may be combined with other data to help us improve our services. Automatically collected information includes:

  • Device Information: IP address, browser type and version, operating system, device type, and unique device identifiers.

  • Usage Data: Pages visited, time and date of visit, time spent on pages, clickstream data, referring/exit pages, and other interaction information.

  • Location Data: We may infer your approximate geographic location from your IP address for analytics and fraud prevention purposes.

Information from Third Parties

We may receive information about you from third parties in limited circumstances:

  • Payment Processors: Stripe provides us with transaction confirmation and masked payment details, but we do not receive your full credit card number.

  • Shipping Carriers: Carriers may provide us with delivery confirmation and tracking updates.

  • Analytics Providers: Third‑party analytics services (such as Google Analytics) collect data about your interaction with the Site on our behalf. These providers have their own privacy policies.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

  • Order Fulfillment: To process, ship, and deliver your orders; to communicate order status; to provide order confirmations and tracking information; to handle returns, refunds, and exchanges.

  • Customer Service: To respond to your inquiries, resolve issues, and provide support related to your purchases or account.

  • Account Management: To create and maintain your account, authenticate your identity, and facilitate repeat purchases.

  • Marketing Communications: With your consent (where required), to send you promotional emails about new products, special offers, and company news. You may opt out at any time.

  • Site Improvement: To analyze usage patterns, diagnose technical issues, and improve the functionality, design, and content of the Site.

  • Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities; to protect the rights and safety of our company, customers, and others.

  • Legal Compliance: To comply with applicable laws, regulations, legal processes, or government requests.

  • Business Operations: To manage our business operations, including inventory management, accounting, and record‑keeping.

We will not use your personal information for purposes that are incompatible with those described above without providing you with notice and, where required, obtaining your consent.

3. Legal Basis for Processing (for International Users)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal information based on the following legal grounds:

  • Performance of a Contract: Processing is necessary to fulfill our contract with you, including processing payments, shipping orders, and providing customer support.

  • Legitimate Interests: We process information for our legitimate business interests, such as improving our Site, preventing fraud, and marketing our products, provided those interests do not override your rights.

  • Consent: Where you have provided consent (e.g., for marketing emails), you may withdraw that consent at any time.

  • Legal Obligations: Processing is necessary to comply with legal requirements, such as tax and accounting obligations.

If you have questions about the legal basis for our processing, please contact us using the information in the Contact Information section.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the following circumstances:

Service Providers

We engage trusted third‑party service providers to perform functions on our behalf. These providers have access to your personal information only as necessary to perform their services and are contractually obligated to protect your information and not to use it for any other purpose. Categories of service providers include:

  • Payment Processing: Stripe handles all payment transactions. Your payment details are provided directly to Stripe, not to us.

  • Shipping and Fulfillment: Carriers (e.g., UPS, FedEx, USPS) receive your name, address, and contact information to deliver your orders.

  • Email Marketing: We use email service providers to send marketing communications to subscribers.

  • Analytics: We use analytics platforms (e.g., Google Analytics) to understand how users interact with the Site.

  • IT and Hosting: We use third‑party hosting and cloud services to store and manage data.

Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, bankruptcy, or similar corporate transaction, your personal information may be transferred to the successor entity. We will provide notice on the Site and/or via email before your information becomes subject to a different privacy policy.

Legal Requirements

We may disclose your information if required to do so by law or in response to a valid request by a governmental authority (e.g., court order, subpoena, or law enforcement request). We may also disclose information to enforce our Terms and Conditions, protect our rights, property, or safety, or investigate fraud or security concerns.

With Your Consent

We may share your information for other purposes with your explicit consent.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on the Site, analyze usage, and personalize content.

What are Cookies?
Cookies are small text files placed on your device when you visit a website. They help the website remember your actions and preferences over time.

Types of Cookies We Use

Cookie Type Purpose
Essential Cookies Necessary for the Site to function. They enable core functionality such as security, shopping cart, and checkout. You cannot opt out of these cookies.
Preference Cookies Remember your choices, such as language or region, to provide a more personalized experience.
Analytics Cookies Collect aggregated data about how visitors use the Site, such as pages visited and time spent. This helps us improve performance.
Marketing Cookies Used to deliver relevant advertisements to you on other websites and to measure the effectiveness of marketing campaigns.

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

  • View cookies stored on your device

  • Block all or third‑party cookies

  • Delete existing cookies

  • Set preferences for specific websites

Please note that blocking essential cookies may prevent you from using certain features of the Site, including the ability to make purchases.

Third‑Party Cookies: Some cookies are placed by third‑party services (e.g., Google Analytics). These providers have their own privacy policies. For Google Analytics, you can install the Google Analytics Opt‑out Browser Add‑on.

6. Data Security

We implement a variety of administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:

  • Encryption: All data transmitted between your browser and our Site is encrypted using TLS (Transport Layer Security) technology. Payment information is processed directly by Stripe, which is PCI DSS Level 1 compliant.

  • Access Controls: Access to personal information is restricted to employees and contractors who need it to perform their job functions. All personnel are trained on data protection practices.

  • Secure Storage: Personal information is stored on secure servers with firewalls and intrusion detection systems.

  • Regular Assessments: We periodically review our security practices to ensure ongoing protection.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

  • To provide products and services you have requested

  • To comply with legal obligations (e.g., tax and accounting records, which may require retention for up to 7 years)

  • To resolve disputes and enforce our agreements

After the retention period, we will securely delete or anonymize your information. If deletion is not immediately possible (e.g., due to backup systems), we will isolate the information from further processing until it can be deleted.

8. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information. We are committed to facilitating the exercise of these rights.

For US Residents

While US federal law does not provide a unified data privacy framework, we respect your rights to:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request that we correct inaccurate or incomplete information.

  • Deletion: Request that we delete your personal information, subject to certain exceptions (e.g., to complete a transaction, comply with legal obligations).

  • Opt‑out of Marketing: Unsubscribe from marketing emails by clicking the “unsubscribe” link in any email or by contacting us.

To exercise these rights, please contact us at hung216mc@gmail.com or +84857566928. We will respond within 30 days.

For California Residents (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information:

  • Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purpose for collecting it, and the categories of third parties with whom we have shared it.

  • Right to Delete: You have the right to request deletion of your personal information, subject to exceptions (e.g., to complete a transaction, detect security incidents, or comply with legal obligations).

  • Right to Opt‑Out of Sale: We do not sell your personal information as defined by the CCPA. Therefore, we do not offer an opt‑out mechanism.

  • Right to Non‑Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To submit a verifiable consumer request, please contact us at hung216mc@gmail.com or +84857566928. We may need to verify your identity before processing your request. Authorized agents may submit requests on your behalf with written proof of authorization.

California Shine the Light: California Civil Code Section 1798.83 permits California residents to request certain information regarding disclosure of personal information to third parties for their direct marketing purposes. We do not share personal information with third parties for their own direct marketing purposes.

For European Economic Area (EEA) Residents (GDPR)

If you are located in the EEA or the UK, you have the following rights under the General Data Protection Regulation (GDPR):

  • Right of Access: Obtain confirmation as to whether we process your personal data and, if so, access to that data.

  • Right to Rectification: Request correction of inaccurate or incomplete data.

  • Right to Erasure (“Right to be Forgotten”): Request deletion of your data under certain circumstances.

  • Right to Restriction of Processing: Request that we restrict processing of your data in specific situations.

  • Right to Data Portability: Receive your data in a structured, commonly used, machine‑readable format and have it transmitted to another controller.

  • Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.

  • Right to Withdraw Consent: Withdraw previously given consent at any time.

To exercise these rights, please contact us at hung216mc@gmail.com. We will respond within one month. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

For Other Jurisdictions

If you reside in a jurisdiction with additional privacy rights not listed above, we will honor those rights to the extent required by law. Please contact us for assistance.

9. Children’s Privacy

Our Site and services are directed to adults. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately, and we will take steps to delete that information.

10. Third‑Party Links

The Site may contain links to third‑party websites, applications, or services that are not owned or controlled by Nexus Ops Solutions LLC. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third‑party sites you visit. We are not responsible for the content, privacy practices, or security of any third‑party sites.

11. International Data Transfers

Nexus Ops Solutions LLC is headquartered in the United States. If you access the Site from outside the United States, your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country. By using the Site, you consent to the transfer of your information to the United States.

For users in the EEA or UK, we rely on appropriate safeguards for data transfers, such as Standard Contractual Clauses approved by the European Commission, to ensure that your data receives an adequate level of protection. You may request a copy of these safeguards by contacting us.

12. Do Not Track Signals

Some browsers offer a “Do Not Track” (DNT) feature that signals to websites that you do not wish to be tracked. Currently, we do not respond to DNT signals because there is no universally accepted standard for how to handle them. We use analytics and marketing tools that may track your activity across different websites; however, we do not combine such tracking with personal information to identify you.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Nexus Ops Solutions LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

Email: hung216mc@gmail.com
Phone: +84857566928

For privacy‑related inquiries, please include “Privacy” in the subject line of your email to help us route your request appropriately.

14. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will post the updated policy on this page and update the “Effective Date” at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Summary of Key Points

  • We collect personal information to fulfill orders, provide customer service, improve our Site, and communicate with you.

  • We do not sell your personal information to third parties.

  • We use Stripe for secure payment processing; we never store your full credit card details.

  • You have rights to access, correct, or delete your personal information, subject to legal limitations.

  • We implement robust security measures to protect your data.

  • This Privacy Policy applies to information collected through nexusops.store and related interactions with Nexus Ops Solutions LLC.

Thank you for trusting Nexus Ops Solutions LLC with your personal information. We are committed to earning and maintaining that trust through transparency, security, and respect for your privacy.