Terms and Conditions – Nexus Ops Solutions LLC

Welcome to Nexus Ops Solutions LLC. These Terms and Conditions (“Terms”) govern your use of our website, nexusops.store (the “Site”), and your purchase of products from us. By accessing or using the Site, or by placing an order, you agree to be bound by these Terms. Please read them carefully.

We reserve the right to update, modify, or replace any part of these Terms at any time without prior notice. Changes are effective immediately upon posting. Your continued use of the Site after any changes constitutes acceptance of the new Terms.

If you have any questions about these Terms, please contact us at hung216mc@gmail.com or +84857566928.

1. Company Information

Nexus Ops Solutions LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

Email: hung216mc@gmail.com
Phone: +84857566928
Website: nexusops.store

Nexus Ops Solutions LLC specializes in premium wooden furniture, including Beds, Benches, Bookcases and Shelving, Cabinets and Credenzas, Coffee and Accent Tables, and Media Consoles. All references to “we,” “us,” “our,” or “Nexus Ops” refer to Nexus Ops Solutions LLC.

2. Use of the Website

By using the Site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us consent to allow any of your minor dependents to use the Site.

You agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use of the Site. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within the Site.

You are responsible for maintaining the confidentiality of your account and password (if you create an account) and for restricting access to your computer or device. You accept responsibility for all activities that occur under your account.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.

3. Products & Availability

We strive to display our products as accurately as possible. However, because the actual colors and finishes you see will depend on your monitor or device, we cannot guarantee that your screen’s display of any color, texture, or detail will be precise.

All products are subject to availability. We reserve the right to discontinue any product at any time. In the event that an item becomes unavailable after you place an order, we will notify you and offer a replacement, backorder option, or full refund.

Product descriptions, dimensions, weights, and other specifications are provided for informational purposes. We make reasonable efforts to ensure they are accurate, but slight variations may occur due to the handcrafted nature of some items. For exact measurements, please contact us before placing your order.

4. Orders & Acceptance

When you place an order through the Site, you are making an offer to purchase the selected products under these Terms. We reserve the right to accept or decline your order for any reason, including but not limited to product unavailability, errors in pricing or product descriptions, or suspected fraudulent activity.

Order Confirmation: After you submit your order, you will receive an email acknowledging receipt. This email does not constitute acceptance of your order. Acceptance occurs when we dispatch the products or when we send a shipping confirmation email, whichever is earlier.

Order Modifications & Cancellations: You may request to modify or cancel your order by contacting us as soon as possible. If the order has not yet entered fulfillment, we will accommodate your request. Once an order is processed or shipped, it cannot be modified or canceled; you may initiate a return after delivery in accordance with our Refund and Return Policy.

Right to Limit Quantities: We reserve the right to limit the quantity of items purchased per person, per household, or per order. These restrictions may apply to orders placed using the same account, the same credit card, or the same billing/shipping address.

5. Pricing & Payment

Pricing: All prices are listed in US Dollars (USD) and are subject to change without notice. Prices do not include applicable taxes or shipping charges, which will be added to your total at checkout. We are not responsible for currency conversion fees charged by your bank or payment provider.

Sales Tax: We collect sales tax for orders shipped to addresses within states where we have a legal obligation to do so. The applicable tax will be calculated and displayed during checkout.

Payment Methods: We accept payments via Stripe, which processes:

Credit cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB)
Debit cards
Apple Pay
Google Pay

All payment information is transmitted securely. You represent and warrant that you have the legal right to use any payment method(s) you provide. By submitting your payment details, you authorize us to charge the full amount of your order to the designated payment method.

Stripe Security: Our payment processing partner, Stripe, is PCI DSS Level 1 compliant. Your payment details are encrypted and never stored on our servers. For more information, please review our Payment Methods page.

Failed Payments: If your payment is declined, your order will not be processed. You will be notified and may attempt to use a different payment method or contact your financial institution to resolve the issue.

6. Shipping & Delivery

Shipping Policy: We ship to addresses within the United States and to many international locations. Shipping costs and estimated delivery times are calculated at checkout based on the destination, shipping method selected, and the size/weight of the products.

Processing Time: Orders are typically processed within 1–3 business days after payment confirmation. During peak seasons or promotional periods, processing may take longer. You will receive a shipping confirmation email with tracking information once your order has left our warehouse.

Delivery Estimates: Estimated delivery dates are provided as a courtesy and are not guaranteed. We are not liable for delays caused by carriers, weather, customs clearance, or other factors beyond our control.

Inspection Upon Delivery: Please inspect your package upon arrival. If you notice any visible damage to the packaging or product, note it on the delivery receipt if possible and contact us within 7 days of delivery. For more details, please see our Refund and Return Policy.

International Shipping: International orders may be subject to import duties, taxes, and customs clearance fees imposed by the destination country. These charges are the responsibility of the customer. We recommend checking with your local customs office for an estimate of such fees before placing an order. Delays due to customs are outside our control.

Risk of Loss: Title and risk of loss for products pass to you upon our delivery to the carrier. We are not responsible for lost, stolen, or damaged packages after delivery confirmation is provided by the carrier.

7. Returns, Refunds & Exchanges

All returns, refunds, and exchanges are governed by our Refund and Return Policy, which is incorporated into these Terms by reference. Key highlights include:

You may return most items within 30 days of delivery for a refund, subject to condition requirements.
Items must be unused, unassembled, and in original packaging.
Customers are responsible for return shipping costs for change‑of‑mind returns.
Damaged, defective, or incorrect items are eligible for replacement or full refund with return shipping paid by us.

Please review the full Refund and Return Policy on our website for complete details.

8. Product Care & Warranty

Limited Warranty: Nexus Ops Solutions LLC warrants that our furniture products will be free from material defects in materials and workmanship for a period of one (1) year from the date of original delivery. This warranty applies only to the original purchaser and is non‑transferable.

What the Warranty Covers: Manufacturing defects, including structural failures, warping, or finish flaws that occur under normal, non‑commercial use. We will, at our discretion, repair or replace the defective product, or issue a partial refund if repair or replacement is not feasible.

What the Warranty Does Not Cover: Normal wear and tear; damage caused by misuse, abuse, accidents, improper assembly, modifications, exposure to extreme environmental conditions; cosmetic issues such as minor scratches, color variations inherent in natural wood; damage from moving the furniture after assembly; or damage from improper cleaning products.

How to Make a Warranty Claim: Contact us at hung216mc@gmail.com or +84857566928 with your order number, description of the issue, and clear photos of the defect. We will evaluate the claim and provide instructions.

Product Care: To preserve the beauty of your wooden furniture, avoid direct sunlight, excessive moisture, and extreme temperature changes. Clean with a soft, dry cloth. Use coasters and felt pads to protect surfaces. Failure to follow care instructions may void the warranty.

9. Intellectual Property

All content on the Site, including but not limited to text, graphics, logos, images, product designs, software, and compilations, is the property of Nexus Ops Solutions LLC or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, display, perform, publish, license, create derivative works from, or otherwise use any content from the Site without our prior written consent. The Nexus Ops Solutions LLC name, logo, and all related names, product names, and designs are trademarks of Nexus Ops Solutions LLC. Unauthorized use of any trademark or content is strictly prohibited.

10. User Content & Submissions

If you submit, post, or upload any content to the Site, including product reviews, photographs, comments, or suggestions (collectively, “User Content”), you grant Nexus Ops Solutions LLC a non‑exclusive, royalty‑free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media.

You represent and warrant that you own or otherwise control all rights to the User Content, that the User Content is accurate, and that its use does not violate these Terms or cause harm to any person or entity. We reserve the right to remove or edit any User Content for any reason.

11. Prohibited Uses

In addition to other prohibitions set forth in these Terms, you are prohibited from using the Site or its content:

For any unlawful purpose;
To solicit others to perform or participate in any unlawful acts;
To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances;
To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
To submit false or misleading information;
To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Site;
To collect or track the personal information of others;
To spam, phish, pharm, pretext, spider, crawl, or scrape;
For any obscene or immoral purpose; or
To interfere with or circumvent the security features of the Site.

We reserve the right to terminate your use of the Site for violating any of the prohibited uses.

12. Third‑Party Links & Services

The Site may contain links to third‑party websites or services that are not owned or controlled by Nexus Ops Solutions LLC. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third‑party websites. By using the Site, you expressly release us from any and all liability arising from your use of any third‑party website.

Our payment processing is handled by Stripe, which is a third‑party service. Your use of Stripe is subject to their terms and privacy policy. We are not responsible for any issues arising from Stripe’s services.

13. Disclaimer of Warranties

To the fullest extent permitted by law, Nexus Ops Solutions LLC provides the Site and all products, services, and content on an “AS IS” and “AS AVAILABLE” basis. We make no representations or warranties of any kind, express or implied, regarding the operation of the Site or the information, content, materials, or products included.

We disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non‑infringement. We do not warrant that the Site, its servers, or email sent from us are free of viruses or other harmful components.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In such jurisdictions, our liability is limited to the fullest extent permitted by law.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Nexus Ops Solutions LLC, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, and service providers shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of use, or other intangible losses, arising from:

Your use of or inability to use the Site;
The purchase or use of any products obtained through the Site;
Unauthorized access to or alteration of your transmissions or data;
Any conduct or content of any third party on the Site; or
Any other matter relating to the Site or products.

Our total liability to you for any claim arising out of or relating to these Terms or your purchase of products shall not exceed the total amount you paid to us for the specific product(s) giving rise to the claim.

Some jurisdictions do not allow the limitation or exclusion of liability for certain damages, so the above limitations may not apply to you.

15. Indemnification

You agree to indemnify, defend, and hold harmless Nexus Ops Solutions LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

16. Governing Law & Dispute Resolution

These Terms and any separate agreements whereby we provide you products or services shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict of law principles.

Any dispute, claim, or controversy arising out of or relating to these Terms or the products sold through the Site shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, unless otherwise agreed by the parties. The arbitration shall take place in Sheridan County, Wyoming, and judgment on the arbitration award may be entered in any court having jurisdiction.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property rights or to prevent irreparable harm.

Class Action Waiver: Any arbitration or legal proceeding shall be conducted on an individual basis and not as a class, consolidated, or representative action. You agree to waive the right to participate in any class action or similar proceeding.

17. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from the remaining provisions and shall not affect the validity and enforceability of the remaining provisions.

18. Entire Agreement

These Terms, together with our Privacy Policy, Refund and Return Policy, Shipping Policy, and any other policies or notices posted on the Site, constitute the entire agreement between you and Nexus Ops Solutions LLC regarding your use of the Site and your purchase of products. They supersede any prior or contemporaneous communications, whether oral or written.

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

19. Contact Information

If you have any questions about these Terms and Conditions, please contact us: